Pre Loan Completion Visits
Getting to know your Customers

This enables identity verification and a lifestyle assessment to be added to the pre-loan information obtained by lenders. Borrowers can also be informed about direct debits and collection dates, arrears policy and anything else that the lender wants to bring to their attention.

Post Loan Completion Visits
Developing the Relationship

This service is designed to ensure that borrowers understand the main terms and conditions of their loan and are happy with the service that lenders have provided. It is also an opportunity to get feedback about the loan process and to ensure contact details are established.

The personal touch...
the key to successful mortgage arrears management.
White Horse Mortgage Services only uses Counsellors who are members of:
White Horse Mortgage Services.
Stanley House, 65 Victoria Road, Swindon, Wiltshire SN1 3BB - Tel: 01793 480202, Fax1: 01793 488428, Fax2: 01793 495076